Refund Policy

Last Updated: November 1, 2025

At Bida Best, we strive to provide reliable tournament services. This Refund Policy explains when refunds may be granted for transactions made on our platform.

1. Eligibility for Refund

• Refunds may be issued if a technical error prevents tournament creation or participation.
• No refunds will be granted once a tournament has started.
• Subscription or premium fees are non-refundable after activation.

2. Refund Process

To request a refund, contact us within 7 days of your payment at service@foxigotech.com. Please include your transaction ID, user ID, and reason for the request.

3. Method of Refund

Approved refunds will be processed to the original payment method within 7–14 business days.

4. Non-Refundable Situations

• User error, accidental payments, or misuse of features.
• Violation of our Terms of Service.
• Third-party or external payment gateway delays.

5. Contact

For any refund-related concerns, contact Fox Igo Technology Pte. Ltd at service@foxigotech.com.